Refund policy

Cancellation policy If you are a consumer in the sense of § 13 BGB (German Civil Code), i.e., if you make the purchase for purposes which can predominantly be attributed neither to your commercial nor to your independent professional activity, you have a right of revocation in accordance with the following provisions.

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must inform Polestructions, Auguststraße 8-10, 53229 Bonn-Beuel, Email: info@polestructions.com; Tel.: 0049 (0) 178 6058030; by means of a clear declaration (e.g., a letter sent by post or e-mail) of your decision to withdraw from this contract. For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (except for additional costs resulting from the fact that you have chosen a type of delivery other than the most favourable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to Polestructions, Auguststraße 8-10, 53229 Bonn-Beuel, Germany, without undue delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.


Sample cancellation form

If you want to revoke the contract, please fill out this form and send it back.

To

Company: Polestructions

Address: Auguststraße 8-10, 53229 Bonn-Beuel, Germany

E-mail: info@polestructions.com I/we (*)

hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):

Ordered on (*)/received on (*)

Name of the consumer(s):

Address of consumer(s):

Signature of consumer(s) (only in case of paper communication)

Date (*)

Delete where not applicable.


End of cancellation policy